Privacy Policy
Effective Date: October 30, 2025
Skyline Cleaning Services LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy applies to data collected via our website, booking platform, and SMS. We comply with federal laws (TCPA, CTIA, 10DLC) and New York laws including the Stop Hacks and Improve Electronic Data Security (SHIELD) Act and NY General Business Law § 899-aa (data breach notification).
By using our services, you consent to this policy.
1. Information We Collect
TypeExamplesContactName, address, email, phone (mobile for SMS)ServiceCleaning preferences, property access, schedulePaymentProcessed via Stripe (no full card storage)SMSPhone, opt-in records, message logsWebsiteIP, browser, cookies, analytics
We do not collect sensitive data (health, biometrics, etc.) unless you provide it for service reasons.
2. How We Collect
Directly (forms, bookings, calls)
Automatically (cookies, server logs)
Via SMS opt-in (checkbox + confirmation text)
From secure third parties (Stripe, Twilio)
3. How We Use Your Data
Deliver and manage cleaning services
Send transactional SMS (with consent)
Send marketing SMS (only with written consent + double opt-in)
Process payments
Improve website and operations
Comply with NY SHIELD Act security standards
A2P SMS Compliance (TCPA / CTIA / 10DLC):
Sent via registered 10DLC numbers.
Transactional: Consent via number submission.
Marketing: Express written consent + double opt-in (e.g., “Reply YES to confirm promotions”).
Every SMS includes: Sender ID STOP / HELP Content summary
No autodialing for marketing without consent.
Frequency capped per CTIA.
4. Data Sharing
We do not sell your data.
We share only with:
Vendors (Twilio, Stripe, booking tools) under data processing agreements
Legal authorities when required
Successors in business transfer
5. Your Rights & Choices
SMS Opt-Out: Reply STOP → immediate confirmation
Email Opt-Out: Click “unsubscribe”
Access/Delete Data: Email [email protected] → response within 30 days
Cookies: Disable in browser
NY Residents: Right to know data use; breach notification within 45 days (SHIELD Act)
6. Data Security
Encryption: SSL/TLS in transit, AES-256 at rest
Access controls and annual audits
PCI-DSS via Stripe
Compliant with NY SHIELD Act reasonable safeguards
7. Data Retention
DataRetentionBookings/Payments7 years (IRS)SMS Opt-InConsent duration + 5 yearsAnalytics26 monthsDeleted on RequestUnless legally required
8. Children
We do not target children under 13. We do not collect minor data.
9. Policy Updates
Changes posted here. Material changes notified via email/SMS (with opt-out). Continued use = acceptance.